operated by The Full Circle Group
The Full Circle Group Pty Ltd (“Bill Breaker”, “we”, “us”, “our”) recognise the importance of your privacy and is committed to protecting any personal information we collect about you in accordance with the National Privacy Principles contained in the Privacy Act 1988 (Cwth) (“the NPP’s”).
The NPP’s are designed to protect the confidentiality of information and the privacy of individuals by regulating the way “personal information” is managed. Personal information is, generally, information or an opinion relating to an individual, which can be used to identify that individual.
For the purposes of this Privacy Policy, the word “you” includes all website visitors and users of the services provided on www.billbreaker.com.au (“the website”).
The purpose of this Privacy Policy is to inform you about:
Personal Information collected and held by us may include details such as your name, address, telephone number (home, business or mobile), email address and information about your current telecommunication billing, plans, preferences and services.
We collect certain personal information about you in order to understand and meet your needs and provide the services you require. Consequently, if you choose not to provide certain personal information, we may not be able to provide you with the services or answers you require and/or we may not be able to provide the level of service on which we pride ourselves on delivering.
Bill Breaker also collects non-personal information in aggregate form to track data such as the total number of visits to the website and number of pages viewed by visitors.
This non-personal information is collated by Google Analytics and provided to us. We use this information, which remains in aggregate form, to understand how our website visitors use our website so that we can constantly improve and enhance our services.
We may make this information available to other organisations including research companies for the comparison purposes.
Bill Breaker utilises a technology called ‘cookies’ when you visit the website. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes.
Cookies are useful to estimate the number of visitors to our website and determine overall traffic patterns. We also use cookies to measure interest in different parts of our website.
If you do not wish to receive any cookies you may set your browser to refuse cookies however this may restrict access to some pages and services within the website.
We collect your personal information directly from you when you submit your personal information and details using our on-line forms, or when you send us bills (however sent and in whatever format) for analysis.
The personal information you provide to us will be used only for the purpose for which it was submitted unless we specifically disclose other uses in this Privacy Policy or at the time of collection.
In general, we may use your personal information for the following purposes:
Your personal information may also be used for marketing and promotional activities conducted by us including by way of direct mail, telemarketing and email. Such marketing and promotional activities may be conducted by us to promote our own and/or third party services and products.
We will only send marketing and promotional material to you if you elect to receive it (via the relevant opt-in preferences on the website) or, if it is provided in response to a specific request by you. If you do wish to receive marketing and promotional material from us, please contact us via email at: enquiry@billbreaker.com.au or, by calling (03) 8527 7000.
In order to enable a Telco to provide you with helping you establish your chosen telecommunications plan, your personal information will be passed on to a “participating Telco”. Similarly, if you have requested to receive a service from one of our service providers, your personal information will be forwarded to that service provider to enable delivery of the relevant service.
You should be aware that once your personal information has been passed on to a participating Telco or service provider (collectively “the participants”) it will then be held subject to the privacy obligations and policies of the relevant participants which may not necessarily conform with this Privacy Policy.
Other than as described in this Privacy Policy, we will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Upon your request, we will provide you with access to your personal information unless there is an exception which applies under the NPP’s. If we deny such access, we will tell you why.
Bill Breaker reserves the right to charge a fee for searching for and providing access to the requested information.
To request access to your personal information, you can contact us by telephone, email or mail. Our contact details are listed on our website www.billbreaker.com.au.
We aim to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date however, the accuracy of that information depends largely on the information you provide to us.
If the personal information we hold about you is inaccurate, incomplete, or no longer up-to-date, please contact us so that we may take reasonable steps to address this.
Bill Breaker takes reasonable steps to protect the security of your personal information in accordance with this Privacy Policy.
Although we regularly review and implement new security and encryption technologies, no data transmission over the Internet can be guaranteed to be totally secure. Whilst we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online services. Accordingly, use of the website and its services is entirely at your own risk.
Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
From time to time our Privacy Policy may be reviewed and updated to take account of new laws and changes to our business practices and operations. Accordingly, we encourage you to periodically review this Privacy Policy.
Your continued use of the website constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Policy as amended from time to time.
For further information about the protection of your privacy, please visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au.
If you have any questions in relation to privacy, you can contact us in the following ways:
Email: enquiry@billbreaker.com.au
Telephone: (03) 8527 7000
Post: Level 1, 350A Glen Huntly Road, Elsternwick, Victoria, 3185
Last updated in June 2009
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